Support
Last updated August 22, 2026
We answer support email within one business day, and faster when a border date is on the line. Write to support@travl.app.
A day count looks wrong
Open the country, check the entry and exit dates, and correct any that are off — every crossing is editable. If the corrected count still looks wrong, email us the country and the dates and we will check the rule set.
A border crossing was missed
Background detection needs location permission set to Always and low-power location enabled. Add the missing crossing manually in the meantime; your rolling windows will recalculate immediately.
Subscription and billing
Subscriptions are billed and cancelled through your Apple ID in iOS Settings. Refund requests go through Apple, but tell us what went wrong and we will help you make the case.
Delete your data
Account and data deletion is available in the app under Settings. If you cannot access the app, email privacy@travl.app and we will delete it for you.
Company
Travl Labs Ltd — support@travl.app